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Amy Millimen
- CQE,
CSSGB, and New transfer from the automotive industry
Millimen, Amy; Oliver, Gregg; Niles, Kim
(June 25, 2006). "What is 5 ... or 6S?". ASQ San Diego. |
"What is 5
... or 6S?
... a
living article."
This living paper is originally developed by Amy Millimen
and was then updated by Gregg Oliver and Kim Niles.
Send Kim your
updates such as corrections, case studies, links, and other comments, etc. and
they will be added to the "living article".
Jump
Below to: |

Gregg Oliver

Kim
Niles -
Officer, MSQA, CSSMBB/BB, CQE
Send
updates to
Kim.niles@cox.net |
|
What is 5S? |
Mature 5S programs |
Elements |
|
Benefits |
References |
Shadow Boards |
What is 5S?
5S ... or 6S when special attention is added for safety, is a method used
to help us make our workplace safe, clean, neat and organized. It
provides a specific location for everything, and eliminates anything not
required. It embeds quality into the workforce.
5S is most commonly used where products are being made or service is
being performed but anyone that follows any process can benefit from 5S.
See the five elements of 5S below that contribute
to the acronym of 5S.
Mature
5S programs:
- Empower workers to manage their own area
and measure their own quality and efficiency.
- Enable process improvement to be pushed
down to those doing the work.
- Span across all departments from office
workers to production line workers.
- Continuously evolve and improve forever.
Shadow Boards
- Shadow boards are one way that areas can apply the straighten element
of 5S. See Straighten below.
- This example highlights how two tools are not in their place. A
5S audit would record this as a problem if those tools were not being used
in the area at that time.
- Shadow boards enable a quick inventory of the tools needed for that
task to be performed.

What are the
elements of 5S?
- Sort what is not needed, sort through, then toss out;
"When in doubt, throw it out!"
- A good way to attack the first
S is by having a “red tag event”. Inevitably, items fall into
a few categories:
- items we use routinely,
- items we use infrequently,
- items we no longer use,
- items we might use.
- The team of people from the work area put a red tag on each item that
is not used in the regular performance of work. The tag usually has
identification data showing what the item is called, in what department it
is stored, as well as anything other useful information. It also
shows a date. The red tagged items can then be stored either be tossed out
immediately (recycled, scrapped, sold, donated, etc.) or kept for some
number of days (30, 90, 180). This allows a group to “re-discover”
the use for an item with uncertain usage. It is a good idea to write
the expiration date and method of disposal on the tag. Review the
red tagged items periodically and after the number of days expire (per the
date on the tag), dispose of them as stated on the tag.
- Straighten what must be kept; make it visible and
self-explanatory so everyone knows what goes where.
- Labeling, color-coding, and special storage that provides “fitted”
spaces for items are a popular way to do this. Also popular are
“shadow boards” that allow users to hang item on a board painted with
silhouettes of the items belonging there. Label the item AND the
place where it goes.
- Shine everything that remains; clean equipment, tools,
and workplace.
- It is common to use the “shine” activity as an opportunity for
operators to closely inspect the piece of equipment they are working on to
look for wear or potential maintenance issues. Calling for repairs
or maintenance before downtime is incurred is a great way to reduce costs.
- Spread the clean routine to other areas; make it more
automatic.
- Standardize the items used in similar jobs (same staplers, scissors,
tape dispensers, tape measures, etc). Standardize the methods of
display. This reduces cost by simplifying training. Lean uses
simple systems and replicates them “cookie-cutter” style whenever
possible. Spread the
methodology throughout the company.
- Standardize with discipline to stick to the rules and
make them a habit.
- Sustain the savings and improvements by institutionalizing the
program. It is work to start a 5S program and it is important not to
regress to old habits. Make
checklists and check them DAILY. Make people and groups
accountable. Incentivize the people and make the program fun.
Make sure everyone knows how the program is scored and understands their
role. Help the team develop the discipline to stick to the rules and
make them a habit.
- Note that a sixth S is often used to represent special emphasis on
Safety.
What are the
benefits of 5S?
5S works in a subtle ways by eliminating various forms of hidden wastes and
by promoting worker motivation to improve through competition.
5S was developed in Japan using related Japanese words that also start with
the letter “s.” Honda and Toyota claim that 25%-35% of all customer
seen problems are tied to 5S issues.
Imagine what a 30% improvement
in quality would do to your customer satisfaction and long term profit
numbers!
References:
- Lean Glossary publication
found at
http://www.asq.org/pub/qualityprogress/past/0605/qp0605rooney.pdf
- The original 5S words at
http://en.wikipedia.org/wiki/5S
- Hirano, Hiroyuki (1995), 5
Pillars of the Visual Workplace, Productivity Press, ISBN 1563271230
- Imai, Masaaki (1986),
Kaizen: The Key to Japan's Competitive Success, McGraw-Hill/Irwin, ISBN
007554332X
- Leflar, James A. (2001),
Practical TPM: Successful Equipment Management at Agilent Technologies,
Productivity Press, ISBN 1563272423
- Personal Experience of
Amy Millimen, CQE, CSSGB
- Personal Experience of
Gregg Oliver
... especially advise on the
elements.
- Personal Experience of
Kim Niles,
MSQA, CQE, CSSMBB/BB
See related
living papers:
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