Human Error Prevention / April 5 & 6, 2005 / B.W. (Ben) Marguglio

Upon completion of this seminar, one will be able to:

• Understand and use human performance and human error prevention terminology;

• Classify human error from different perspectives;

• Understand and use barriers to human error, and techniques by which to strengthen the barriers;

• Recognize error-inducing conditions / error-likely situations, and understand and use behavioral techniques to   counteract these conditions / situations;

• Make conservative decisions, and recognize non-conservative ones;

• Understand and recognize human error causal factors;

• Understand how to measure human error;

• Design and implement a Human Error Prevention Program.

Information Quality Improvement / July 26 & 27, 2005 / James D. Funk

Upon completion of this seminar, one will be able to:

• Define information quality;

• Understand how to determine the dimensions of information quality;

• Understand the three major roles in information quality improvement;

• Understand the conditions and patterns the lead to data defects;

• Understand the Information Production Roadmap;

• Utilize a common framework to define data defect patterns;

• Measure and benchmark the current state of information quality;

• Repair data defects;

• Conduct information quality initiatives;

• Conduct an information quality survey;

• Establish information quality principles and procedures;

• Implement components of a Total Data Quality Management Program.

Problem Reporting, Root Cause Analysis & Corrective Action / April 12 – 14, 2005 / B.W. (Ben) Marguglio

Upon completion of this seminar, one will be able to:

• Understand and use problem identification, problem reporting, data codification, data grouping, data analysis, extent of condition, causal factor analysis, and corrective action terminology;

• Perform root cause analysis using any of the techniques listed in the Outline, below;

• Design and implement a problem reporting, root cause analysis, and corrective action system;

• Manage or assess such a system.

Statistical Process Control / February 24 & 25, 2005 / Ann W. Phillips

Upon completion of this seminar, one will be able to:

• Create the right environment to make SPC successful;

• Understand the types of variation that occur in product (item and service) characteristics and the actions that are appropriate to minimize variation;

• Apply specific techniques to analyze data, and take actions that are indicated by the analytical results:

•  Strategies to eliminate special cause variation;

•  Basic tools to minimize common cause variation;

•  X-bar and R charts to evaluate variables data;

•  p, np, c and u charts to evaluate attributes data.

• Understand how to interpret what the charts are saying about the process;

• Calculate the financial impact of quality improvements.

TRIZ - The Theory of Problem Solving / April 7 & 8, 2005 / Dr. John Dew

Upon completion of this seminar, one will be able to:

• Understand the TRIZ process;

• Describe problems in your workplace and apply the 40 principles of inventive problem solving;

• Apply the concepts of metacognition;

• Develop mind maps in conjunction with TRIZ methods.

Integrated Management Systems - QEH&S

June 15 – 17, 2005

Ann W. Phillips

Measurement Control

May 24 & 25, 2005

B.W. (Ben) Marguglio

Performance Indicators

July 12,2005

B.W. (Ben) Marguglio

Performance Self-Assessment

July 13 & 14, 2005

B.W. (Ben) Marguglio

Principles Underlying ISO 9001:2000

May 23, 2005

B.W. (Ben) Marguglio

Quality & Environmental Auditing - ISO 19011

July 19 & 20, 2005

B.W. (Ben) Marguglio