THIS MONTH'S MEETING - TUESDAY 6/11/02

“Lean Manufacturing: Why It’s Not Easy, and How to Make It Work" -Roger E. Olson

RSVP Submission Form
MESSAGE FROM THE CHAIR

"Honor our Flag and our Fathers" - Don Griego
OTHER MISCELLANEOUS UPDATES

     Current Refresher Class Schedule

     Current Exam Dates Schedule

     This Month's Workshop - GD&T
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THIS MONTH'S MEETING

"Lean Manufacturing: Why It’s Not Easy, and How to Make It Work"

by: Roger E. Olson, Systems Quality Consulting

Lean Manufacturing as a concept and a phrase became mainstream with the publication of The Machine That Changed the World by Womack, Jones and Roos in 1990. Their book stated that with Lean Production, companies would require half the human effort, half the manufacturing space, half the investment tools, half the engineering hours and half the time to develop new products than their mass production counterparts. Since that time, Industry Week Magazine estimates less than 10% of American manufacturing companies have made significant progress towards becoming a lean manufacturer. On the other hand, 90% have made little or no progress. Mr. Olson’s presentation will cover the obstacles to becoming a lean manufacturer and what organizations need to do to be successful with their lean manufacturing efforts

About our speaker

Roger Olson is a consultant and trainer and a partner with Systems Quality Consulting. He has 20 years experience in process management and productivity improvement. His consulting work focuses on ISO 9000, ISO 14000 and Lean Manufacturing. He has sixteen years experience in quality management and seventeen years in environmental management. Prior to becoming an independent consultant, Mr. Olson held positions of Quality Manager, Operations Manager, and Project Manager for major, nationwide engineering companies such as Montgomery Watson, Combustion Engineering and Jacobs Engineering. He has a graduate degree from USC in Systems Management and a BS degree from Cal Poly San Luis Obispo. He is a RAB certified EMS Lead Auditor, ECQI certified QMS Auditor, ASQ Certified Quality Auditor, Certified Quality Manager and Certified Quality Engineer. He has performed over 90 third party ISO 9000 and 14001 audits in North, Central and South America.

Mr. Olson is an active member of ASQ. He is a past chair of the San Gabriel Valley Section and is a member of the American Society of Training and Development and the Institute for Management Consultants. He is on the California State University, Fullerton advisory board for Quality Management and is also an instructor in Lean Manufacturing and Quality Management at the university.

Meeting Details
RSVP Required	Please use the RSVP form below.
Meeting Date	Tuesday June 11, 2002 (2nd Tuesday of the month)
Agenda	5:15 pm Registration 6:00 pm Dinner 6:55 pm ASQ Announcements 7:00 pm Main program 8:00 pm Adjourn
Menu	Lasagna with Garlic Bread and Salad plus desert (cookies).
Price	$14.00 if reservation is made by Monday before the dinner and $19.00 if made after Monday at 9 am. Non-members add $3.00
Dress	Nice Casual
Location	Ericsson building (see desk just inside) 6455 Lusk Boulevard, San Diego, CA 92121; their phone: 858-332-5000 . Find a map at http://www.mapquest.com/ or see our map.
Parking	Ample free parking

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MESSAGE FROM THE CHAIR

Greetings Quality Professionals!

June is the month we honor our Flag and our Fathers, where we recognize the contributions of each on our life and try to give back a little of ourselves to them. And so we should also examine our organization, recognize its impact on our careers and see if we can be a positive influence in our local Section.

To that end, I was privileged to attend the ASQ’s 56^th Annual Quality Congress from May 17 – 23, presented by the ASQ at the Colorado Convention Center in Denver, Colorado. During that time I attended several informative workshops and Section Leadership Training, met many individuals from different parts of the nation and the world. This was an excellent opportunity to network and Benchmark our Section against others within the organization.

I started my Quality Congress activities bright and early on Saturday 05-18-02 at 7:00 A.M. when I arrived at the Adams Mark Hotel in downtown Denver to attend the Section Leadership Training. About 100 attendees from all over the US had a nice continental breakfast before we settled down to business at 8:00.

First we were welcomed by Pat Corkran – Manager of ASQ Section Relations Department and she then introduced us to her capable staff comprised of: Thomas Stefaniak, Laura Hoffmann & Cynthia Nazario (see photos). Some of you may have received emails from HQ from them upon occasion so it was nice to associate a face with the names. They are young bright professionals who know what they are doing and were very pleasant.

Our first speaker, Steve Zeisler - Director of Zeisler Associates, Inc. is an internationally recognized expert in innovation, was an associate of the late Dr. Edwards Deming and is the

author of SENSEI, an interactive software package. He spoke at length on Working with People and Change – “Into the Crisis”. He related several facts about the accelerated force of change in technology that is increasing faster still. He described the concept of VUCA :

V – Volatility, change is constant

U – Uncertainty, the nature of unpredictability

C – Complexity, the interconnectedness of all systems

A – Ambiguity, fuzzy perceptions of actions and circumstances by individuals

Steve raised concern that the majority of business institutions have not rushed to embrace the new ISO 9000:2000 standard and the recognition by business leaders that ISO, TQM / Six Sigma, Re-engineering, Core Competencies and Knowledge Management are not the answers to the issues confronting Management today regarding the sustained growth of a company. The fact is these techniques are merely tools used to identify and control variation thereby optimizing processes and products.

There is a necessity in supporting the status quo, but the future of sustained growth in any organization lies in “Innovation” because it Innovation drives change in the volatile world of business and industry. Our professional organization is faced with an uncertain future as our overall membership is in a declining state. We are faced with complex decisions that must be made concerning our declining membership and the issues are not always clearly defined. Steve told us that the ASQ and its Sections are merely reflections of the leadership guiding its Vision, Goals, Objectives and Activities. Are we prepared for the next wave if innovation?

He noted that the average ASQ member is a middle aged Caucasian man; does this really reflect our customers of today or tomorrow? Who are our customers what are our members’ expectations and what services do we need to offer to meet those requirements? What does the ASQ leadership need to do to meet the challenges of tomorrow? The answer is focusing creativity on “Innovative Thinking” and developing the unknown opportunities that lead future market value.

Mr. Zeisler concluded by reflecting on his experience in Manhattan on the day of the attack on the World Trade Center: Out of the ruin of a shattered building and decimated lives was born the outpouring of support by the citizens of the world, the condemnation of this heinous act and the vigorous response to eradicate this threat to the stability and security of our nation and the world.

Although this example is a little extreme There are women, people of all ages and a diversity of cultures throughout the US and the world, which require a new approach to reach them and service their potential needs. To accomplish this, the leadership of our organization must recognize and value this rich change in our future members in order to create opportunities to assure that they will recognize a benefit in placing their membership with their local ASQ Section. It is up to us as Section volunteers to lead this effort by examining our activities and answer the hard questions:

What can we offer to the Sections future members?
Are we providing education and networking opportunities that address members needs?
Are we adequately promoting our local activities to all the potential members in our market?
Are we providing a progressive inclusionary image to our potential members that they can relate to?
How do members perceive our organization?
Are we developing relationships that will build our future organization?

We can and will change the world, there is a significant challenge to our organization, but with this challenge is also a great opportunity to respond and build our membership, we must respond now. Please contact us via the email links to respond with your suggestions to the above listed questions or if you are willing to help us plan for the future and can volunteer your time, we need your help!

Our 3-Hour Workshop scheduled for June 26^th, is entitled “The Application and Interpretation of Geometric Dimensioning and Tolerancing” (GD&T) presented by Michael A. Sandford, President of Technical Documentation Consultants of Arizona, Inc. He has a BS in Mechanical Engineering from New Mexico State University and a MS in Engineering Mechanics from the University of Arizona.

The reference standard for making and reading Engineering Drawings is AMSE Y14.5, for many, this document is very technical and difficult to understand. This three hour ASQ 3-Hour Workshop will provide each attendee a basic understanding in the contents and application of AMSE Y14.5. Individuals presently involved in the origination or use of drawings are encouraged to attend this informative presentation. Attendees will be exposed to problems encountered by Manufacturing and Inspection, and learn how the proper application of GDT by the Designer / Drafter enables all users to share a common interpretation of engineering drawings. Actual hardware, tooling, and functional gages will be available to provide attendees a hands-on understanding.

When properly applied, GD&T:

Promotes a uniform understanding and interpretation of drawings by all persons.
Allows economical manufacturing and inspection methods.
Dramatically reduces rework and scrap costs.

Come to this intensive overview and invite members of your engineering staff to speak to this renown expert!

Congratulations to Temecula Valley Section 713! On behalf of all the members of Section 0703 I am pleased to extend our sincerest congratulations to Mr. Robert Stoops and all the members of Temecula Valley on attaining their full Section status on My 18, 2002. We are proud to have been your sponsors in this endeavor and have witnessed first hand the milestones you have attained in seeking this goal. After all the work and effort made by your membership and executive board this endeavor, this recognition must be very satisfying!

Coming up on June 6^th and 14^th, the Temecula Subsection is co-hosting a HACCP and International Symposium on Risk Management at the Guidant Corporation in Temecula. I have personally attended this training and it is first rate. If you are involved in Medical Device, Food or European markets, this is a must to attend. Check their website at http://www.geocities.com/asqtemecula/.

Our ASQ Section is going to sponsor IPC 600, 610 and 620 Certification classes including “Train the Trainer” classes and the “Worker Proficiency” classes in August. This will be conducted by Frank Stetson of Training & Certification Specialists of Manchester, NH. Mr. Stetson is a certified IPC Instructor and he has journeyed internationally to train and certify students in the IPC standards. This series of classes will be held at our Ericsson facility, details will be following so be sure to check our website!

Remember to let us know how we can be of service to you and if you are willing to help the members of the Executive Board. You are our most important customer and we want to meet and exceed your expectations!

Best regards,

Don Griego

Executive Chair

ASQ Section 0703

Other Miscellaneous News

Current Refresher Class Schedule. Individual classes are often available for $20 per night. Ask the class contact for more information.

Details Link	Contact	Start Date	Schedule	Cost	Evening	Duration
CQE	George Durgin	May 22, 2002	On-Schedule	$200+bks	Wed. 6-9pm	20 Weeks

Current Exam Dates Schedule

Certification Types and Links to ASQ.org Additional Information	Exam Dates	Application Deadline
CQT/CRE/CMI/CQM/Six Sigma Black Belt / CQA-HACCP/ CQA-BioMedical	October 19, 2002	August 23, 2002
CQE/CQA/CSQE/CQIA	December 7, 2002	October 4, 2002

This Month's Workshop

TOPIC / Link	Taught By	Date	Contact
The Application and Interpretation of Geometric Dimensioning and Tolerancing (GD&T)	Michael A. Sandford - President of Technical Documentation Consultants of Arizona, Inc.	Wed. June 26, 2002	Don Griego

Other related pages on our website:

EVENTS page
3 Hr. WORKSHOPS page
Our Virtual Library
See our main Education Page.

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The only Registrar to ever score the Number 1 ranking in every category is EAGLE Registrations in the 2001 Survey.

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