Speaker Biography

Karen Martin, Principal Karen Martin specializes in applying Lean Enterprise principles and tools in service, administrative and data-intensive environments. Her broad understanding of operations design and business management stems from her experience building the operational infrastructure for several start-up operations with annual growth that ranged from 50-100%. Her expertise includes a keen understanding of customer value, which she honed while serving in sales and marketing roles, and legal and regulatory issues, which she developed while working in highly regulated and litigious environments, such as healthcare. She has provided support to organizations in a broad range of industries including: healthcare, government/military, engineering, financial services, information technology, construction, oil and gas production, insurance, distribution, publishing, retail, food service and manufacturing. 

Karen’s quality and process orientation evolved from her early career as a scientist (B.S. Microbiology, Pennsylvania State University) and was formally developed while serving as the Director of Quality Improvement for a merged-into-extinction healthcare organization and the Director of the Institute for Quality and Productivity at San Diego State University, where she oversaw the university’s sell-out Lean Enterprise and Quality Business Practices programs. Her passion for workforce development led her to a graduate program in adult learning (M.A. Education, California State University, Bakersfield). 

As a consultant, Karen is known for her keen diagnostic skills and rapid results-focused approach to meeting client needs. A skilled change agent, Karen builds energy within work teams by helping them focus an organization’s key performance goals – faster delivery of higher quality products and services at lower cost – while simultaneously boosting workforce morale. Clients also give Karen high marks for helping them create continuous improvement cultures and support systems so they may become self-sustaining as quickly as possible. 

Karen’s healthcare-rich background includes clinical, administrative, and regulatory work in hospitals, post-acute care settings, managed care, medical research, clinical laboratories, physician group practices, integrative medicine and behavioral healthcare. 

Karen is an instructor for the University of California, San Diego’s Lean Enterprise program. Additional academic experience includes faculty, guest lecturer and/or extension program instructor posts at: 

• California State University, Northridge 

• California State University, San Marcos 

• San Diego State University 

• University of California, Bakersfield 

• University of California, Los Angeles 

She is a frequent speaker at conferences for organizations such as the American Society for Quality, Institute of Industrial Engineers, Society for Health Systems, Health Information and Management Systems Society, Association for Manufacturing Excellence, Society for Manufacturing Engineers, American Electronics Association and APICS. She maintains her license as a Clinical Laboratory Scientist and is co-author for a forthcoming book about Kaizen Events in office and service environments (Productivity Press, Spring 2007).

See more at:

www.ksmartin.com

Testimonial

I heard Karen speak to a group of about 100 people with the AeA (American Electronics Association) about nine months ago on the same subject and was really surprised at how much I didn't know about removing waste in service and office settings.  This is one talk everyone should attend.  KN

Our section proudly sponsors a variety of educational and professional training

opportunities.   See our main education page for more details.  

  

Classes to be Held This Month

 

See classes that are under way this month on our Refresher page and Modular page.  Keep signing up for any courses you'd like to take and we will keep adding more so that perhaps the class you want will be held next month.  If you have any special requests, please make them also as we will try to accommodate you.     

 

Current Exam Dates Schedule

 

Certification exams are held in member company meeting rooms around San Diego and administered by proctors.  They are held on Saturday mornings twice per year as shown in the table below.  Note that these dates don't include special quality conference tests.  Main ASQ certifications page. 

 

Certification Types and Links to "Body of Knowledge", & Additional Information	Application Deadline	Exam Dates
CQT - Quality Technician CRE - Reliability Engineer CMI - Mechanical Inspector CQM - Quality Manager CSSBB - Six Sigma Black Belt CHA - HACCP Auditor CBA - Biomedical Auditor	Every January and August Next: August 17, 2007 Then again on:	Every March & Oct. Next is March 3, 2007 Then again on: October 20, 2007
CQE  - Quality Engineer CQA - Quality Auditor CSQE  - Software Quality Eng. CQIA - Q Improvement Associate CCT - Calibration Technician CSSGB - Six Sigma Green Belt	Every April and October Next is April 6, 2007 Then again on: October 5, 2007	Every June & Dec. Next is June 2, 2007 Then again on: December 1, 2007

 

Upcoming Workshops and Modular Courses

For future month workshops see upcoming workshops.

 

TOPIC	Taught By	Date;Tm;Loc	Cost	Contact
Reliability Tips and Tricks	Hank Posters and Team	Your company? Late this month	Free for you at your company	Kim to set this up.
None in planning.  New Workshop coordinator needed.  Contact Kim Niles if you are interested   No food will be included.  Plenty of parking in upper parking lot. See how this workshop relates to CQE, CRE, CSSBB, and CSGB courses in Keith's message from the education chair July, 23, 2006.    RSVP and see more information on our Workshops page.

 

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Newsletter Sponsors

 

Our newsletter sponsors this month are:

 

Lean Six-Sigma:  Green-Belt, Black-Belt and Master Black-Belt Workshops    Click Here for More Information.

See Schedule of Numerous Events!   Lean Six Sigma Starting Soon - Act Now!   University of California, San Diego Extension Six-Sigma Black-Belt     A Black-Belt Professional Certificate Program

Click on picture

Sarbanes Oxley ISO 9000 BS 7799 (ISO 17799) HIPAA, etc. Click Here For Information or see http://grantrothbard.com/

Six-Sigma & Lean Providing you the roadmap for successful Implementation   Hands-on workshops Lean Six Sigma Black Belt - NEW Lean Kaizen Simulation One-Day   Six Sigma Black Belt At your company.  Call now. Location: San Diego, CA           Call 858 566 6432   or  info@qprs.com QPR - Quality and Productivity Resources - http://www.qprs.com/

 

Be Our Sponsor - Contact Kim Niles

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If you enjoyed reading this month's San Diego ASQ Section 703 Meeting Newsletter, please share it with a colleague.   

 

TO CHANGE YOUR ASQ E-MAIL PREFERENCES:

• Visit http://www.asq.org

  • Click on the "ASQ Membership Sign-in" button and login in using your member number and password.

  • Click on the "My Account" button and choose the "Change work/home addresses and e-mail" option to update your information and preferences.

  • Check (or uncheck) the option entitled "My Section - I would like to receive e-mails from my Section about upcoming events, newsletters and other Section business."

• If you need additional help, e-mail ASQ Customer Care at help@asq.org, or call 1-800-248-1946

Sincerely, Kim Niles - Quality Engineer & Communications Chair  

See All Officer Contacts 

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Past issue archives;  San Diego's Quality Source;  © 2007 asqsandiego.org.