San Diego Sect 703

Sept. '07 ASQ-SD News

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ASQ SAN DIEGO SECT. 703 MEETING MAILING

 

The first of two regular monthly mailings from our section.

Visit Our Site at: http://www.asqsandiego.org or www.asqsd.org

American Society for Quality

September 7, 2007

Vol. XV, #2

This is our 143st electronic newsletter.

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Instructions for modifying mailing list or membership status see bottom.

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IN THIS ISSUE  

  • OUR SPONSORS 

        Sponsor: USD

        Sponsor: GMP Label

        Sponsor: QPRS - Three new courses

        Sponsor: UCSD Extension


MESSAGE FROM THE CHAIR  

 

"A new beginning"

 

As you already know, our new year began last month and it's off to what appears to be a great start.  We've got more educational programs than ever, we're making an attempt to re-start pre-meeting clinics, we're supporting ASQ's service quality conference here next month, and all other areas of how our section normally functions are in strong positions.  

 

With this said, we've still got room for more help.  You can participate in the fun either as:

  • an appointed officer,

  • a member making suggestions for improvement,

  • a member submitting articles to publish,

  • as a speaker or pre-clinic speaker,

  • as a student joining one of our refresher courses,

  • as a patron of one of our sponsor products or services,

  • as an instructor of a refresher course or workshop,

  • as a member of a sub-committee (i.e. web review committee),

  • as a volunteer for the service quality conference,

  • or if you see some other way that you might help make our section be a better section, just speak up. 

Let me know if you're interested.

 

Other Key Announcements

See you next week,

 

Doug McCloskey
ASQ San Diego Section Leadership Committee Chair
dm@grantrothbard.com
http://grantrothbard.com
 


This Month's Meeting

 

Sept. 11, 2007

"Customer Satisfaction Assessment"

 

 

 

 

30 minute Pre-meeting-clinic on outsourcing to foreign lands coordinated by Kim Niles

Diane G. Kulisek President CAPAtrak, LLC Phone: 805-522-5005 Cell: 805-320-7879 Email: dkulisek@capatrak.com  Web Address: www.capatrak.com  Simi Valley, CA 93065-2303 Also www.qualitywarrior.com 

Abe Wong with GMPSigma

awong@gmpsigma. com and 

Michelle Nash-Hoff

micheleefs@cox.net

http://www.catc-sd.org/ 


 

 

Abstract

 

Whether or not there is a requirement for Customer Satisfaction Assessment within your organization, it makes good business sense to know what your Customers think. While surveys are the most common format for assessing Customer Satisfaction, there are many other ways by which to effectively do so. 

 

Diane Kulisek will provide an overview of Customer Satisfaction Assessment methods, share links to popular on-line Customer Satisfaction tools, summarize Customer Satisfaction requirements pertaining to some of the most common Quality Management System guidelines/regulations, review examples of Customer Satisfaction metrics and give some experienced insights about how individuals and organizations can turn Customer Satisfaction outcomes into valuable improvement actions.

 

 

Speaker Biography

 

Diane Kulisek has over 30 years of experience in the Quality profession and is President of CAPAtrak, LLC, a contract provider of quality leadership, services and solutions. She has held key management positions within the consumer products, aerospace and biomedical industries, most recently as Vice President of Quality and Regulatory Affairs for Spectrum Laboratories.  Her exemplary career has included a Quality Engineering Management position within the Gillette Company and a role as Associate Product Manager for NASA's Space Shuttle Main Engines while at Rocketdyne. 

 

Diane is a Deputy Regional Director within the American Society for Quality's Southwestern Region and is the Quality Advocacy Chair for the San Fernando Valley Section of ASQ. Diane also holds the office of Vice Chair for the Food, Drug and Cosmetic Division of ASQ. She is recognized by ASQ as a Certified Quality Manager and Certified Quality Engineer.

 

 

 

Meeting Details

RSVP Required

Please use the RSVP form on our meetings page.  Attendance fee includes a delicious dinner. 

Meeting Date

Tuesday September 11, 2007 (2nd Tuesday of the month)  

Agenda

5:15 pm             Registration & Happy Hour Begins

5:45 pm             NEW:  Pre-meeting-clinic

6:00 pm             Dinner 

6:35 pm             Announcements 

6:45 pm             Main program  

7:45 pm             Raffle and Speaker Prizes

7:55 pm             Adjourn

Menu

Great buffet meal.  Special selection of Pasta and Basil chicken.

Price

RSVP Form Here

These are sponsor

subsidized prices

Dinner With RSVP Dinner Without RSVP No Food Arrive Late
ASQ Student Members $10 $12 Free
Regular Members  $20 $22 Free
Non-Members $24 $26 Free
Door Prizes We averaged $185 in door prizes per meeting last year!!
Dress 

Nice Casual  

Location 

This month we're at:

Country Inn & Suites By Carlson (formerly Prime Hotel, formerly Wyndham San Diego North).  5975 Lusk Boulevard, San Diego CA 92121.  Their Phone: (858) 558-1818

see map here         

Parking

Ample free parking


 

EDUCATIONAL PROGRAMS UPDATES

    

Our section proudly sponsors a variety of educational and professional training

opportunities.   See our main education page for more details.  

  

Classes to be Held This Month

 

See classes that are under way this month on our Refresher page and Modular pageKeep signing up for any courses you'd like to take and we will keep adding more so that perhaps the class you want will be held next month.  If you have any special requests, please make them also as we will try to accommodate you.     

 

NOTE THAT JUST ABOUT EVERY COURSE IS BEING OFFERED AT THE MOMENT AND THEY ARE ALL STARTING THIS MONTH.  PEOPLE NEEDED FOR:

  • CQI - 1 people needed

  • CSSBB-CQE - Special combined refresher; 1 person needed

  • CQM/OE - 6 people needed

  • CSQE - postponed until December

  • CQA - 2 people needed 

Sign up now.  

 

 

Current Exam Dates Schedule

 

Certification exams are held in member company meeting rooms around San Diego and administered by proctors.  They are held on Saturday mornings twice per year as shown in the table below.  Note that these dates don't include special quality conference tests.  Main ASQ certifications page

 

Certification Types and Links to "Body of Knowledge", & Additional Information

 Application Deadline

Exam Dates

  1. CQT - Quality Technician

  2. CRE - Reliability Engineer

  3. CMI - Mechanical Inspector

  4. CQM - Quality Manager

  5. CSSBB - Six Sigma Black Belt

  6. CHA - HACCP Auditor

  7. CBA - Biomedical Auditor

Every January and August

January 11, 2008

Then again on:

August 2008

January 2009

August 2009

Every March & Oct.

Next is Oct. 20, 2007

Then again on:

 March 1, 2008

October 2008

March 2009

October 2009

  1. CQE  - Quality Engineer

  2. CQA - Quality Auditor

  3. CSQE  - Software Quality Eng.

  4. CQIA - Q Improvement Associate

  5. CCT - Calibration Technician

  6. CSSGB - Six Sigma Green Belt

Every April and October

Next is October 5, 2007 
Then again on:

April 2008

October 2009

April 2009

Every June & Dec.

Next is Dec. 1, 2007

Then again on:

June 2008

Dec. 2008

June 2009

 

Upcoming Workshops and Modular Courses

For future month workshops see upcoming workshops.

 

TOPIC 

Taught By

Date;Tm;Loc

Cost

Contact

No workshops currently scheduled

Our workshop coordinator is looking for speakers, interesting topics, and a meeting location.  Contact Jenny Gossett (CQA-CBA), Director of Quality; e-mail: asq703workshop@yahoo.com 

 


Newsletter Sponsors

 

Our newsletter sponsors this month are:

 

Click here for More Information

New Programs Starting Soon!

Lean Six Sigma & Green Belt Training

Click Here for More Info.

 

See Schedule of Numerous Events!

 

Lean Six Sigma Class Just Started - Act Now!

 

University of California, San Diego Extension

Six-Sigma Black-Belt  

 

A Black-Belt Professional Certificate Program

Click on picture

  • Sarbanes Oxley
  • ISO 9000
  • BS 7799 (ISO 17799)
  • HIPAA, etc.

Click Here For Information

or see http://grantrothbard.com/

Six-Sigma & Lean

Providing you the roadmap for successful Implementation

Hands-on workshops

  • Lean Six Sigma Black Belt - NEW
  • Lean Kaizen Simulation One-Day  
  • Six Sigma Black Belt
  • At your company.  Call now.

Location: San Diego, CA         

 Call 858 566 6432   or  info@qprs.com

QPR - Quality and Productivity Resources - http://www.qprs.com/

 

 

Be Our Sponsor - Contact Kim Niles


This message was sent to: «EMAIL_1779»

 

If you enjoyed reading this month's San Diego ASQ Section 703 Meeting Newsletter, please share it with a colleague.   

 

TO CHANGE YOUR ASQ E-MAIL PREFERENCES:

  • Visit http://www.asq.org

    • Click on the "ASQ Membership Sign-in" button and login in using your member number and password.

    • Click on the "My Account" button and choose the "Change work/home addresses and e-mail" option to update your information and preferences.

    • Check (or uncheck) the option entitled "My Section - I would like to receive e-mails from my Section about upcoming events, newsletters and other Section business."

  • If you need additional help, e-mail ASQ Customer Care at help@asq.org, or call 1-800-248-1946

Sincerely, Kim Niles - Quality Engineer & Communications Chair  

See All Officer Contacts 


Past issue archives;  San Diego's Quality Source;  © 2007 asqsandiego.org.

 

 

 
       
     

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ASQ San Diego

P.O. Box 928457
San Diego, CA 92192-8457

Page Last Updated:

  Sunday April 20, 2008 

 

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