Abstract 

80 percent of the issues we strive fix in operations are created during the product development process. This by itself is not good, and then given that the product is often late to the marketplace, incomplete and/or doesn’t perform to customer expectations the result is often horrendous.

Whether we are developing aerospace equipment, telecom devices, medical equipment, software systems, or healthcare processes, the failure modes are pretty much the same. This presentation will share how some companies apply several of the lean tools to the product development process to dramatically improve their quality and productivity in developing new products and processes. The approach and results from local San Diego companies will be shared along with case studies of critical success factors.

Presentation Outline: 

• Product Development - Why is this Any Different? 

• Current Opportunities

• The Need to Do Things Differently 

• How to Apply the Lean Tools

• Expected Results 

• Critical Success Factors

About Our Speaker 

Keith Boyle, P.E., is an internationally recognized performance professional and principal consultant with Quality & Productivity Resources - a consulting company assisting organizations achieve performance excellence. He is a renowned instructor and facilitator, an ASQ Certified Six-Sigma Black-Belt, Certified Master Black-Belt and recognized Lean Sensei. He has trained and coached hundreds of San Diego based Six-Sigma Black-Belts and Green-Belts and facilitated successful Lean and Six-Sigma deployments at major national and international organizations. 

Keith has developed highly successful Six Sigma and Lean Programs at many Universities and local companies and has incorporated the LSS framework into the process of project selection and performance monitoring. He has provided instruction and facilitation in the US, Europe, the Middle East and the Far East. He frequently speaks on various advanced quality and lean initiatives. He is the former San Diego ASQ Officer/Education Chair, the Chairman, Academic Advisor and Principal Instructor/Facilitator for the UCSD and USD Six-Sigma and Lean programs. 

QPR's clients include the AME recognized lean leader and Shingo prize winner DJ Orthopedics, Dimension-One Spas, Kontron America, LG InfoComm, Teamwork Athletic Apparel, Oceanside Glasstile, Taco Bell, Eagle Roofing, Plantronics, L-3 Communications, SolaTube, BAE Systems, Ametek, Illumina, Peregrine Semiconductor, San Bernardino Blood Bank, Integra Neurosciences and US Navy.

Pre-Clinic (30 minutes = 0.15 RU's)

Kim Niles (ASQ Officer & Fellow, MSQA, CSQE, CQE, CSSMBB/BB) will cover part 4 of his pre-clinic series on "How to Succeed in Quality".  Nominal group techniques (NGT) will be used in group exercises.  This month we will review our August NGT results & discuss another related model & question.  So, what does it take to be successful in Quality?  Kim suggests we need to:

1. Have a Justified Position

   • Related Model #1 = The I-Triad:   Every boss has a different mix of reasons for hiring or keeping someone, which is continuously changing.  Covered August 2009 & brainstormed "Have you seen a poorly justified position, perhaps even yours?"

   • Related Model #2 = The Market Leadership Model:  One method for predicting our optimum I-Triad mix relative to shifting company needs based on understanding company needs

2. Be the Right Fit for That Position 

   • Related Model #1 = The Candidate Selection Pugh Matrix Pentagon:  Five metrics commonly used to facilitate judging your fit in the organization

   • Related Model #2 = 4E's&1P Model:  Jack Welch proudly outlined this execution based model

3. Meet Everyone's General Expectations

   • Related Model #1 = The XEAM Model:  Understand the differing needs others have of you at work or home.  Those above you, below you, and beside you all have different expectations of you.  Covered May 2009 & brainstormed "What does it take to be successful in Quality?"

   • Related Model #2 = The Harvard Business Cultural Tools Model:  Recognize and address subconscious company rules and expectations 

4. Break Barriers in the Way of Progress

   • Related Model #1 = The AAMO Barrier Breaking Model:  Ways of determining the root cause of human situation related barriers in order to break through them.  Covered June 2009 & brainstormed "What Barriers Do We Face as Quality Professionals?"

   • Related Model #2 = TRIZ Conflict Resolution Model:  Identify & resolve all types of conflicts 

5. Continuously Improve in order to Stay Competitive

   • Related Model #1 = The Quality Professional Roles & Strengths Model:  While various psychological tests exist to explain how we think, some ways are more beneficial to quality professionals

   • Related Model#2 = ASQ's new QBOK Model:  Personal improvement for Quality Professionals 

6. Become Recognized or "Branded" for Our Accomplishments

   • Related Model #1 = The Hierarchical Motivations Model:  A derivation of Maslow's Model 

   • Related Model #2 = E&E Communication Model:  Methods for selecting the most Efficient and Effective types of communication, to promote understanding, motivation, and recognition.

   • Related Model #3 = Recognition Types Model:  An overview of recognition types and importance.

Meeting details are as follows: