Strategic Objective	Activity Title	Activity Description	Activity Dates	Goal	Measurement	Contact Person
Increase Member Value	Dinner Meeting Programs	Measure and analyze overall attendance of monthly dinner meetings.	2^nd Tuesday of each month	Increase the number of members who attend one or more meetings by five percent over previous year.	Dinner meeting attendance of individual members.	John Weaver
Improve the Financial Strength of Section 703	Website Publicity & Advertising	Raise awareness of ASQ to local businesses. Promote ASQ web advertisement service to local businesses.	Monthly	Increase total revenue from web advertisement activities by 10 percent.	Revenue from web advertisement (increase from $2,600 to $2,860)	Don Griego & Kim Niles
Improve Financial Strength	Interest Income	Reinvest $20,000 of checking account into a 6 month C.D.	Oct. 31, 2002	To increase annual interest income.	Interest rate (increase from 0.09% to 2.5%)	Karen Liu
Section Management	Bylaws	Review and update the bylaws of Section 703	4^th Quarter	To improve section’s administrative systems.	Bylaws reviewed and approved by the board.	Hank Posters
Increase Member Value	Educational Newsletters	Increase the number of stories/papers on Quality and Leadership subjects.	Monthly	To improve the contents of educational newsletters and virtual library.	Number of Quality and Leadership articles & papers	Kim Niles & Hank Posters
Member Development	Refresher Courses	Track refresher course student pass rate. Report and compare rates with national averages.	4^th Quarter	Measure and report pass rates within two months after ASQ publication of exam results.	Exam passing rate reports.	Stacy Apostol
Increase Member Value	Workshops	Conduct workshop satisfaction surveys. Analyze and report results of survey.	4^th Quarter	To improve the quality and educational effectiveness of workshops.	Report of surveys. Recommendations for workshop improvement	Don Griego
Membership Retention and Growth	Recognition Programs	Recognize new members and members who passed ASQ exams by means of e-mails and web posting.	Monthly	Send recognition e-mails and post names on website within one month of event.	E-mails and web postings.	J. Weaver, S. Apostol & K. Niles
Membership Growth and Development	Recruitment of Section Volunteers	Develop a board member perks & benefits list/flyer. Post benefits on website and advertise in local paper.	3^rd Quarter	To encourage/entice ASQ members to volunteer and serve on the section board.	List of ASQ members who want to serve on the board when needed.	Don Griego & Hank Posters
Membership Retention and Growth	Membership Drives	Organize an ASQ day at the Padres and a Ruben E Lee event for members.	Sept 22 January 2003	To conduct alternative meetings to retain & increase membership.	Events held. Membership stats.	D. Griego and J. Weaver
Increase Member Satisfaction	Satisfactory Survey	Conduct a membership satisfaction survey. Analyze and report results of survey.	3^rd Quarter of FY 03	Establish a (quantitative) membership satisfaction baseline.	Report of survey and quantification of baseline.	Michael Campbell
Member Development	Educational Programs	Create an instructor profile spreadsheet. Assess/Evaluate new course instructors.	2^nd Quarter	To develop and maintain up-to-date instructor profile information.	Completion of instructor information spreadsheet.	Stacy Apostol
Increase Member Value	Re-certification	Process member recertification applications in a responsive and accurate manner	On-going. Dec 31 June 30	To turnaround recertification applications within 2 days after receipt.	Recertification log.	Rich Ostrin
Increase Member Value	Certification Programs	Create a certification examination proctor database for logistics support.	Dec. 2002	To develop and maintain a certification examination proctor pool.	Completion of certification examination proctor database.	Emelito Ong
Increase Member Value	Dinner Meeting Programs	Conduct joint meetings with other Sections or Professional Societies.	3^rd Quarter	To conduct a joint dinner meeting with APICS.	Joined dinner meeting held in the 3^rd Quarter of FY 02/03	Don Griego